Trust in quality “Made by Hansgrohe”

Guarantee from AXOR and hansgrohe

Offering our customers the highest quality at all times is a fundamental part of the Hansgrohe company philosophy. For over 100 years, we have been manufacturing high-quality bathroom products and ensuring high standards with our comprehensive quality management. This applies in all our plants, both national and international.

On this reliable basis, proven over generations, we as a manufacturer go one step further: We offer our end consumers a five-year manufacturer’s guarantee on our products.

Success with strong brands

We provide the manufacturer’s guarantee voluntarily, as it is not required by law. Hansgrohe thus provides its sales partners with another argument that they can successfully use to demonstrate the advantages of Hansgrohe brands for the end consumer. The Hansgrohe Service department provides expert support to specialist partners to implement this manufacturer’s guarantee.

The conditions for the guarantee and details can be found in the guarantee conditions below. 

Our guarantee conditions

I. General information

Hansgrohe offers first end customers a manufacturer’s guarantee for hansgrohe products. This voluntary manufacturer’s guarantee is in addition to the statutory rights to which the first end customer is entitled to from the seller. Any further claims of the first end customer against Hansgrohe (e.g. based on any product liability) also remain unaffected (see Section VII below).

The "first end customer" is the person who was the first consumer to purchase the hansgrohe product directly from Hansgrohe or a Hansgrohe sales partner (in particular sanitation companies, dealers and DIY stores). The term "consumer" in this manufacturer’s guarantee means any natural person who has purchased the hansgrohe product for private use and has not purchased it to use it in the course of their commercial or self-employed professional activities (e.g. to resell it or install it for third parties). 

This manufacturer’s guarantee only applies to the first end customer and is not transferable. If the hansgrohe product is resold by the first end customer, the guarantee is therefore not transferred to the purchaser, regardless of whether the purchaser is also a consumer.

II. Scope of the guarantee & guarantee period

Hansgrohe guarantees to the first end customer that the hansgrohe product purchased by the first end customer is free from material, manufacturing and design defects. The latest science and technology at the time of manufacture is the relevant standard in this regard. 

The guarantee applies to all hansgrohe products, for a period of five years from the date of purchase by the first end customer, but for a maximum of six years from the date of manufacture. The hansgrohe products listed below are excluded – a separate period applies to these hansgrohe products: 

Guarantee Information List

Article No. Product Name Guarantee Information
22414007 CubeStack Bowl 506/380 without tap hole and overflow, SmartClean 30 years
22421007 MoonWake Above counter basin 760/390 without tap hole and with overflow 30 years
60153450 Xuniva U Undercounter basin 450/350 without tap hole with overflow 20 years
60172450 Xuniva Q Wash bowl 600/450 with tap hole and overflow 20 years
61072450 Xuniva D Wash bowl 550/400 without tap hole and overflow, SmartClean 20 years
61058450 Xuniva D Above counter basin 550/400 without tap hole with overflow, SmartClean 20 years
61056450 Xuniva S Above counter basin 450/450 with tap hole and overflow, SmartClean 20 years
61082450 Xuniva Q Wash bowl 600/450 with tap hole and overflow, SmartClean 20 years
61062450 Xuniva U Above counter basin 550/400 without tap hole with overflow, SmartClean 20 years
60164450 Xuniva S Wash bowl 400/400 without tap hole and overflow 20 years
60154450 Xuniva Q Undercounter basin 450/350 without tap hole with overflow 20 years
61114450 EluPura S Wall hung WC 540 AquaHelix Flush, SmartClean 20 years
60221450 Xanuia Q Wash basin 700/480 with tap hole and overflow 20 years
62045450 EluPura Original S Wall hung Bidet 540 with tap hole and overflow, HygieneEffect 20 years
61183450 EluPura Original Q Urinal 600/300 with rear water supply and bottom/rear outlet rimless, SmartClean 20 years
61184450 EluPura Original Q Urinal 600/300 with top water supply and bottom/rear outlet rimless, SmartClean 20 years
61106450 Xevolos E Countertop basin ground 1200/480 with 2 tap holes without overflow, SmartClean 20 years
60239450 Xanuia Q Countertop basin ground 550/480 without tap hole with overflow 20 years
61138450 Xanuia Q Wash basin 800/480 with tap hole without overflow, SmartClean 20 years
61136450 Xanuia Q Wash basin 800/480 with tap hole and overflow, SmartClean 20 years
61027450 Xelu Q Countertop basin ground with shelf right 800/480 with tap hole without overflow, SmartClean 20 years
61023450 Xelu Q Countertop basin ground 800/480 without tap hole and overflow, SmartClean 20 years
61140450 Xanuia Q Handrinse basin 450/340 without tap hole with overflow, SmartClean 20 years
61143450 Xanuia Q Handrinse basin 500/390 without tap hole with overflow, SmartClean 20 years
61142450 Xanuia Q Handrinse basin 450/340 without tap hole and overflow, SmartClean 20 years
61154450 Xanuia Q Wash basin 650/480 without tap hole and overflow, SmartClean 20 years
61153450 Xanuia Q Wash basin 650/480 with tap hole without overflow, SmartClean 20 years
61120450 Xanuia Q Wash basin Compact 550/370 with tap hole and overflow, SmartClean 20 years
60173450 EluPura Original Q Urinal division 20 years
60209450 Xanuia Q Wash basin Compact 550/370 with tap hole and overflow 20 years
60214450 Xanuia Q Wash basin Compact 600/370 without tap hole with overflow 20 years
62038450 EluPura Original S Floorstanding WC close coupled 640 with horizontal outlet AquaChannel Flush, HygieneEffect 20 years
62046450 EluPura Original Q Wall hung Bidet 540 with tap hole and overflow, HygieneEffect 20 years
61174450 EluPura Original S Urinal with rear water supply and bottom/rear outlet rimless, SmartClean 20 years
62050450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush HygieneEffect with WC seat with SoftClose and QuickRelease 20 years
62050450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush HygieneEffect with WC seat with SoftClose and QuickRelease 5 year (WC seat and cover)
62051450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 20 years
62051450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61040450 Xelu Q Countertop basin ground 1000/480 with 2 tap holes without overflow, SmartClean 20 years
22422007 MoonWake Bowl 400/400 without tap hole and overflow 30 years
22411007 CubeStack Furniture washbasin 1000/500 with tap hole and overflow, SmartClean 30 years
61054450 Xuniva S Above counter basin 400/400 without tap hole with overflow, SmartClean 20 years
61075450 Xuniva Q Wash bowl 550/400 without tap hole and overflow, SmartClean 20 years
61078450 Xuniva D Wash bowl 600/450 with tap hole and overflow, SmartClean 20 years
60152450 Xuniva D Undercounter basin 450/350 without tap hole with overflow 20 years
61071450 Xuniva S Wash bowl 400/400 without tap hole and overflow, SmartClean 20 years
60160450 Xuniva D Above counter basin 550/450 with tap hole and overflow 20 years
61048450 Xuniva D Undercounter basin 450/350 without tap hole with overflow, SmartClean 20 years
61046450 Xuniva S Undercounter basin 350/350 without tap hole with overflow, SmartClean 20 years
61064450 Xuniva U Above counter basin 550/450 with tap hole and overflow, SmartClean 20 years
60194450 EluPura Q Wall hung WC 540 AquaFall Flush 20 years
61119450 EluPura S Wall hung WC Set 540 AquaFall Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease 20 years
61119450 EluPura S Wall hung WC Set 540 AquaFall Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
62024450 EluPura S Wall hung WC 540 AquaHelix Flush, HygieneEffect 20 years
62023450 EluPura Q Wall hung WC Set 540 AquaFall Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 20 years
62023450 EluPura Q Wall hung WC Set 540 AquaFall Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61117450 EluPura Q Wall hung WC Set 540 AquaFall Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease 20 years
61117450 EluPura Q Wall hung WC Set 540 AquaFall Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61010450 Xanuia Q Wash basin 600/480 with tap hole and overflow, SmartClean 20 years
60134450 Xanuia Q Wash basin 650/480 with tap hole and overflow 20 years
62012450 EluPura Original S Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet, AquaChannel Flush, HygieneEffect 20 years
61107450 Xevolos E Countertop basin ground 1200/480 without tap hole and overflow, SmartClean 20 years
60129450 Xanuia Q Handrinse basin 360/250 with tap hole and overflow 20 years
60213450 Xanuia Q Wash basin Compact 600/370 with tap hole and overflow 20 years
61171450 EluPura Original S Wall hung Bidet 540 with tap hole and overflow, SmartClean 20 years
60286450 EluPura Original S Urinal with rear water supply and bottom/rear outlet rimless 20 years
61180450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush,SmartClean with WC seat with SoftClose and QuickRelease 20 years
61180450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush,SmartClean with WC seat with SoftClose and QuickRelease 5 year (WC seat and cover)
60206450 EluPura Original Q Floorstanding WC Set close coupled 640 with vertical/horizontal outlet, AquaChannel Flush with tank and WC seat and cover 20 years
60206450 EluPura Original Q Floorstanding WC Set close coupled 640 with vertical/horizontal outlet, AquaChannel Flush with tank and WC seat and cover 5 year (WC seat and cover)
60208450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush with WC seat and cover 20 years
60208450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush with WC seat and cover 5 year (WC seat and cover)
61103450 Xevolos E Countertop basin ground 1000/480 without tap hole and overflow, SmartClean 20 years
60228450 Xanuia Q Wash basin 800/480 without tap hole and overflow 20 years
61039450 Xelu Q Countertop basin ground 1000/480 with tap hole without overflow, SmartClean 20 years
61150450 Xanuia Q Wash basin 600/480 with tap hole without overflow, SmartClean 20 years
60237450 Xanuia Q Wash basin 550/480 without tap hole and overflow 20 years
60240450 Xanuia Q Wash basin 600/480 without tap hole with overflow 20 years
61151450 Xanuia Q Wash basin 600/480 without tap hole and overflow, SmartClean 20 years
60249450 Xanuia Q Countertop basin ground 700/480 without tap hole with overflow 20 years
60251450 Xanuia Q Countertop basin ground 800/480 without tap hole with overflow 20 years
60232450 Xanuia Q Handrinse basin 500/390 without tap hole with overflow 20 years
60212450 Xanuia Q Wash basin Compact 550/370 without tap hole and overflow 20 years
60281450 EluPura Original S Wall hung Bidet 540 with tap hole and overflow 20 years
61182450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush SmartClean with WC seat and cover with SoftClose and QuickRelease 20 years
61182450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush SmartClean with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
22417007 MoonWake Furniture washbasin 800/500 with tap hole and overflow 30 years
60162450 Xuniva Q Above counter basin 550/450 with tap hole and overflow 20 years
60157450 Xuniva U Above counter basin 550/400 without tap hole with overflow 20 years
60171450 Xuniva U Wash bowl 600/450 with tap hole and overflow 20 years
61068450 Xuniva Q Above counter basin 550/450 with tap hole and overflow, SmartClean 20 years
60168450 Xuniva Q Wash bowl 550/400 without tap hole and overflow 20 years
60167450 Xuniva Q Wash bowl 300/300 without tap hole and overflow 20 years
61060450 Xuniva D Above counter basin 550/450 with tap hole and overflow, SmartClean 20 years
61080450 Xuniva U Wash bowl 600/450 with tap hole and overflow, SmartClean 20 years
61118450 EluPura S Wall hung WC 540 AquaFall Flush, SmartClean 20 years
62022450 EluPura Q Wall hung WC 540 AquaFall Flush, HygieneEffect 20 years
76837000 Aqittura M91 SodaSystem 240, 1jet 5 years
76837000 Aqittura M91 SodaSystem 240, 1jet 2 years (SodaBase)
76837670 Aqittura M91 SodaSystem 240, 1jet 5 years
76837670 Aqittura M91 SodaSystem 240, 1jet 2 years (SodaBase)
76837800 Aqittura M91 SodaSystem 240, 1jet 5 years
76837800 Aqittura M91 SodaSystem 240, 1jet 2 years (SodaBase)
61115450 EluPura S Wall hung WC Set 540 AquaHelix Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease, Slim 20 years
61115450 EluPura S Wall hung WC Set 540 AquaHelix Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease, Slim 5 year (WC seat and cover)
61009450 Xanuia Q Wash basin 550/480 with tap hole and overflow, SmartClean 20 years
60218450 Xanuia Q Wash basin Compact 650/390 without tap hole with overflow 20 years
60175450 Xanuia Q Half pedestal for wash basin 20 years
60130450 Xanuia Q Handrinse basin 450/340 with tap hole and overflow 20 years
61129450 Xanuia Q Wash basin Compact 650/390 without tap hole with overflow, SmartClean 20 years
60247450 Xanuia Q Wash basin 650/480 without tap hole and overflow 20 years
61124450 Xanuia Q Wash basin Compact 600/370 with tap hole and overflow, SmartClean 20 years
60284450 EluPura Original Q Wall hung Bidet 540 with tap hole and overflow 20 years
60293450 EluPura Q Wall hung WC Set 540 AquaFall Flush with WC seat and cover with SoftClose and QuickRelease 20 years
60293450 EluPura Q Wall hung WC Set 540 AquaFall Flush with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61130450 Xanuia Q Wash basin Compact 650/390 with tap hole without overflow, SmartClean 20 years
60226450 Xanuia Q Wash basin 800/480 without tap hole with overflow 20 years
60229450 Xanuia Q Handrinse basin 450/340 without tap hole with overflow 20 years
61022450 Xelu Q Countertop basin ground 800/480 with tap hole without overflow, SmartClean 20 years
60224450 Xanuia Q Wash basin 700/480 without tap hole and overflow 20 years
61145450 Xanuia Q Handrinse basin 500/390 without tap hole and overflow, SmartClean 20 years
61041450 Xelu Q Countertop basin ground 1000/480 without tap hole and overflow, SmartClean 20 years
61149450 Xanuia Q Wash basin 600/480 without tap hole with overflow, SmartClean 20 years
60246450 Xanuia Q Wash basin 650/480 with tap hole without overflow 20 years
62011450 EluPura Original Q Urinal 600/300 with top water supply and bottom/rear outlet rimless, HygieneEffect 20 years
61141450 Xanuia Q Handrinse basin 450/340 with tap hole without overflow, SmartClean 20 years
60234450 Xanuia Q Handrinse basin 500/390 without tap hole and overflow 20 years
61033450 Xelu Q Countertop basin ground with shelf left 800/480 with tap hole without overflow, SmartClean 20 years
61121450 Xanuia Q Wash basin Compact 550/370 without tap hole with overflow, SmartClean 20 years
61126450 Xanuia Q Wash basin Compact 600/370 with tap hole without overflow, SmartClean 20 years
61165450 EluPura Original S Floorstanding WC close coupled 640 with horizontal outlet, AquaChannel Flush, SmartClean 20 years
60287450 EluPura Original S Urinal with top water supply and bottom/rear outlet rimless 20 years
62048450 EluPura Original S Urinal with rear water supply and bottom/rear outlet rimless, HygieneEffect 20 years
61109450 Xelu Q Countertop basin ground 1200/480 with tap hole and without overflow, SmartClean 20 years
61113450 Xevolos E Countertop basin ground 1200/480 with tap hole without overflow, SmartClean 20 years
22419007 MoonWake Furniture washbasin 1000/500 with tap hole and overflow 30 years
22420007 MoonWake Furniture washbasin 1200/500 with tap hole and overflow 30 years
61074450 Xuniva Q Wash bowl 300/300 without tap hole and overflow, SmartClean 20 years
61052450 Xuniva Q Undercounter basin 450/350 without tap hole with overflow, SmartClean 20 years
60169450 Xuniva S Wash bowl 450/450 with tap hole and overflow 20 years
60165450 Xuniva D Wash bowl 550/400 without tap hole and overflow 20 years
61116450 EluPura Q Wall hung WC 540 AquaFall Flush, SmartClean 20 years
62021450 EluPura S Wall hung WC Set 540 AquaFall Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 20 years
62021450 EluPura S Wall hung WC Set 540 AquaFall Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
62020450 EluPura S Wall hung WC 540 AquaFall Flush, HygieneEffect 20 years
61011450 Xanuia Q Wash basin 650/480 with tap hole and overflow, SmartClean 20 years
60135450 EluPura Original S Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet AquaChannel Flush 20 years
60174450 Xanuia Q Half pedestal for handrinse basin 20 years
61007450 Xanuia Q Handrinse basin 450/340 with tap hole and overflow, SmartClean 20 years
60132450 Xanuia Q Wash basin 550/480 with tap hole and overflow 20 years
60145450 EluPura Original Q Wall hung WC 540 AquaChannel Flush 20 years
62018450 EluPura Original Q Wall hung WC 540 AquaChannel Flush, HygieneEffect 20 years
61178450 EluPura Original S Wall hung WC 540 AquaChannel Flush, SmartClean 20 years
60205450 EluPura Original S Floorstanding WC Set close coupled 640 with vertical/horizontal outlet, AquaChannel Flush with tank and WC seat and cover 20 years
60205450 EluPura Original S Floorstanding WC Set close coupled 640 with vertical/horizontal outlet, AquaChannel Flush with tank and WC seat and cover 5 year (WC seat and cover)
60207450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush with WC seat and cover 20 years
60207450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush with WC seat and cover 5 year (WC seat and cover)
61139450 Xanuia Q Wash basin 800/480 without tap hole and overflow, SmartClean 20 years
60233450 Xanuia Q Handrinse basin 500/390 with tap hole without overflow 20 years
60243450 Xanuia Q Countertop basin ground 600/480 with tap hole and overflow 20 years
61147450 Xanuia Q Wash basin 550/480 with tap hole without overflow, SmartClean 20 years
60244450 Xanuia Q Countertop basin ground 600/480 without tap hole with overflow 20 years
60236450 Xanuia Q Wash basin 550/480 with tap hole without overflow 20 years
61152450 Xanuia Q Wash basin 650/480 without tap hole with overflow, SmartClean 20 years
61123450 Xanuia Q Wash basin Compact 550/370 without tap hole and overflow, SmartClean 20 years
60250450 Xanuia Q Countertop basin ground 800/480 with tap hole and overflow 20 years
60215450 Xanuia Q Wash basin Compact 600/370 with tap hole without overflow 20 years
60248450 Xanuia Q Countertop basin ground 700/480 with tap hole and overflow 20 years
61044450 Xelu Q Countertop basin ground 1200/480 with 2 tap holes without overflow, SmartClean 20 years
22415007 CubeStack Wash bowl 500/460 with tap hole and ovrflow, SmartClean 30 years
22412007 CubeStack Furniture washbasin 1200/500 with tap hole and overflow, SmartClean 30 years
60151450 Xuniva S Undercounter basin 350/350 without tap hole with overflow 20 years
61076450 Xuniva S Wash bowl 450/450 with tap hole and overflow, SmartClean 20 years
61073450 Xuniva U Wash bowl 550/400 without tap hole and overflow, SmartClean 20 years
60161450 Xuniva U Above counter basin 550/450 with tap hole and overflow 20 years
61050450 Xuniva U Undercounter basin 450/350 without tap hole with overflow, SmartClean 20 years
60159450 Xuniva S Above counter basin 450/450 with tap hole and overflow 20 years
60156450 Xuniva D Above counter basin 550/400 without tap hole with overflow 20 years
61066450 Xuniva Q Above counter basin 550/400 without tap hole with overflow, SmartClean 20 years
60166450 Xuniva U Wash bowl 550/400 without tap hole and overflow 20 years
62025450 EluPura S Wall hung WC Set 540 AquaHelix Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease, Slim 20 years
62025450 EluPura S Wall hung WC Set 540 AquaHelix Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease, Slim 5 year (WC seat and cover)
76836000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 5 years
76836000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 2 years (SodaBase)
76836670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 5 years
76836670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 2 years (SodaBase)
76836800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 5 years
76836800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 2 years (SodaBase)
60133450 Xanuia Q Wash basin 600/480 with tap hole and overflow 20 years
60137450 EluPura Original Q Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet, AquaChannel Flush 20 years
62014450 EluPura Original Q Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet AquaChannel Flush, HygieneEffect 20 years
60220450 Xanuia Q Wash basin Compact 650/390 without tap hole and overflow 20 years
61006450 Xanuia Q Handrinse basin 360/250 with tap hole and overflow, SmartClean 20 years
61176450 EluPura Original S Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet AquaChannel Flush, SmartClean 20 years
60288450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush with WC seat and cover with SoftClose and QuickRelease 20 years
60288450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61098450 Xevolos E Countertop basin ground 800/480 with tap hole without overflow, SmartClean 20 years
61102450 Xevolos E Countertop basin ground 1000/480 with tap hole without overflow, SmartClean 20 years
61137450 Xanuia Q Wash basin 800/480 without tap hole with overflow, SmartClean 20 years
60222450 Xanuia Q Wash basin 700/480 without tap hole with overflow 20 years
60231450 Xanuia Q Handrinse basin 450/340 without tap hole and overflow 20 years
61135450 Xanuia Q Wash basin 700/480 without tap hole and overflow, SmartClean 20 years
61028450 Xelu Q Countertop basin ground with shelf right 800/480 with 2 tap holes without overflow, SmartClean 20 years
60223450 Xanuia Q Wash basin 700/480 with tap hole without overflow 20 years
60211450 Xanuia Q Wash basin Compact 550/370 with tap hole without overflow 20 years
61122450 Xanuia Q Wash basin Compact 550/370 with tap hole without overflow, SmartClean 20 years
60235450 Xanuia Q Wash basin 550/480 without tap hole with overflow 20 years
60241450 Xanuia Q Wash basin 600/480 with tap hole without overflow 20 years
60245450 Xanuia Q Wash basin 650/480 without tap hole with overflow 20 years
60252450 Xanuia Q Countertop basin ground 650/480 with tap hole and overflow 20 years
60254450 Xanuia Q Countertop basin ground 650/480 without tap hole with overflow 20 years
60617450 Xanuia Q Wash basin Compact 650/390 with tap hole and overflow 20 years
61128450 Xanuia Q Wash basin Compact 650/390 with tap hole and overflow, SmartClean 20 years
60127450 EluPura Original Q Urinal 600/300 with rear water supply and bottom/rear outlet rimless 20 years
62010450 EluPura Original Q Urinal 600/300 with rear water supply and bottom/rear outlet rimless, HygieneEffect 20 years
61034450 Xelu Q Countertop basin ground with shelf left 800/480 with 2 tap holes without overflow, SmartClean 20 years
61172450 EluPura Original Q Wall hung Bidet 540 with tap hole and overflow, SmartClean 20 years
61175450 EluPura Original S Urinal with top water supply and bottom/rear outlet rimless, SmartClean 20 years
61181450 EluPura Original Q Wall hung WC 540 AquaChannel Flush, SmartClean 20 years
22413007 CubeStack Above counter basin 650/390 without tap hole and with overflow, SmartClean 30 years
22410007 CubeStack Furniture washbasin 800/500 with tap hole and overflow, SmartClean 30 years
60158450 Xuniva Q Above counter basin 550/400 without tap hole with overflow 20 years
61070450 Xuniva S Wash bowl 300/300 without tap hole and overflow, SmartClean 20 years
60170450 Xuniva D Wash bowl 600/450 with tap hole and overflow 20 years
60155450 Xuniva S Above counter basin 400/400 without tap hole with overflow 20 years
60163450 Xuniva S Wash bowl 300/300 without tap hole and overflow 20 years
60193450 EluPura S Wall hung WC 540 AquaFall Flush 20 years
61008450 Xanuia Q Handrinse basin 500/390 with tap hole and overflow, SmartClean 20 years
60142450 EluPura Original S Wall hung WC 540 AquaChannel Flush 20 years
62016450 EluPura Original S Wall hung WC 540 AquaChannel Flush, HygieneEffect 20 years
61131450 Xanuia Q Wash basin Compact 650/390 without tap hole and overflow, SmartClean 20 years
60219450 Xanuia Q Wash basin Compact 650/390 with tap hole without overflow 20 years
60176450 Xanuia Q Full pedestal for wash basin 20 years
60131450 Xanuia Q Handrinse basin 500/390 with tap hole and overflow 20 years
60292450 EluPura S Wall hung WC Set 540 AquaFall Flush with WC seat and cover with SoftClose and QuickRelease 20 years
60292450 EluPura S Wall hung WC Set 540 AquaFall Flush with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
60289450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush with WC seat and cover with SoftClose and QuickRelease 20 years
60289450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61099450 Xevolos E Countertop basin ground 800/480 without tap hole and overflow, SmartClean 20 years
60238450 Xanuia Q Countertop basin ground 550/480 with tap hole and overflow 20 years
61134450 Xanuia Q Wash basin 700/480 with tap hole without overflow, SmartClean 20 years
60230450 Xanuia Q Handrinse basin 450/340 with tap hole without overflow 20 years
61144450 Xanuia Q Handrinse basin 500/390 with tap hole without overflow, SmartClean 20 years
61029450 Xelu Q Countertop basin ground with shelf right 800/480 without tap hole and overflow, SmartClean 20 years
60225450 Xanuia Q Wash basin 800/480 with tap hole and overflow 20 years
60227450 Xanuia Q Wash basin 800/480 with tap hole without overflow 20 years
60242450 Xanuia Q Wash basin 600/480 without tap hole and overflow 20 years
61125450 Xanuia Q Wash basin Compact 600/370 without tap hole with overflow, SmartClean 20 years
61148450 Xanuia Q Wash basin 550/480 without tap hole and overflow, SmartClean 20 years
61146450 Xanuia Q Wash basin 550/480 without tap hole with overflow, SmartClean 20 years
60128450 EluPura Original Q Urinal 600/300 with top water supply and bottom/rear outlet rimless 20 years
61133450 Xanuia Q Wash basin 700/480 without tap hole with overflow, SmartClean 20 years
60265450 EluPura Original S Floorstanding WC close coupled 640 with horizontal outlet AquaChannel Flush 20 years
61035450 Xelu Q Countertop basin ground with shelf left 800/480 without tap hole and overflow, SmartClean 20 years
60210450 Xanuia Q Wash basin Compact 550/370 without tap hole with overflow 20 years
60216450 Xanuia Q Wash basin Compact 600/370 without tap hole and overflow 20 years
61127450 Xanuia Q Wash basin Compact 600/370 without tap hole and overflow, SmartClean 20 years
61132450 Xanuia Q Wash basin 700/480 with tap hole and overflow, SmartClean 20 years
61177450 EluPura Original Q Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet, AquaChannel Flush, SmartClean 20 years
62049450 EluPura Original S Urinal with top water supply and bottom/rear outlet rimless, HygieneEffect 20 years
61111450 Xevolos E Countertop basin ground 1000/480 with 2 tap holes without overflow, SmartClean 20 years
61045450 Xelu Q Countertop basin ground 1200/480 without tap hole and overflow, SmartClean 20 years

 

The guarantee period shall not be extended as the result of services provided under this manufacturer’s guarantee, in particular it shall not be extended in the event of repair or replacement. In such cases, the guarantee period shall also not start again. This shall apply even if these guarantee conditions are enclosed with the replacement product; a new guarantee shall not thereby be established and the guarantee period shall not thereby start again.

Claims for the reimbursement of consequential loss and damage or on grounds of product liability shall only be valid in accordance with mandatory statutory provisions. This manufacturer’s guarantee only applies to first end customers who have purchased the applicable product in a country in which Hansgrohe is represented by its own sales company or via a sales partner.

III. How to claim, period for claim & limitation

To make claims under this guarantee, the first end customer must notify Hansgrohe or the Hansgrohe sales partner from whom the first end customer purchased the hansgrohe product of the defect, in writing. Such notice of defect must be made within a period of two months from the date when the first end customer identified or should have identified the defect in the hansgrohe product, and in any case before the end of the guarantee period. It is the responsibility of the first end customer to prove that the guarantee period has not yet expired; such proof may be provided in particular by presenting the purchase receipt for the hansgrohe product. 

The written notice of defect must contain the following:

  • a detailed description of the defect;
  • the name and address of the first end customer; and
  • proof that the customer purchased the hansgrohe product as a first end customer and proof of date of purchase, e.g. proof of purchase with date of purchase, the trade name of the Hansgrohe sales partner and the product name and/or Hansgrohe article number.

The written notice of defect must be sent by email to technicalservice@hansgrohe.com.sg or via the contact form. After receipt of the written notice of defect, Hansgrohe shall contact the sender within three working days. The product must not be removed before the end of this period and any instructions to the contrary. This does not apply if there is a risk of substantial damage or loss. 

The claim under guarantee shall expire at the end of the guarantee period. If a claim has been made within the guarantee period in compliance with the above requirements, but Hansgrohe has not yet performed its obligations under the guarantee, the limitation period shall be suspended until Hansgrohe has performed its obligations under the guarantee.

IV. Conditions and exclusions

The preconditions for claiming under this guarantee are professional installation of the affected hansgrohe product in accordance with the Hansgrohe installation manuals and generally accepted engineering practices (e.g. by a qualified tradesperson or authorised specialist) and use of the applicable hansgrohe product in accordance with the Hansgrohe instructions for use and installation manuals. This includes, but is not limited to (and depending on the product), inlet water pipes being properly flushed prior to the product’s installation or following building work, in accordance with the applicable standards, installation work complying with the diagrams enclosed with the hansgrohe product, and checks being done to ensure that the working pressure in the water mains complies with the technical specifications. 

If Hansgrohe can prove or if there is an objectively justified suspicion that these preconditions have not been met, Hansgrohe may reject the claim under guarantee, unless the first end customer proves that the above preconditions have been met.

Any instructions for use and installation manuals and any other technical instructions are provided with each hansgrohe product and are available at www.hansgrohe.de.

This manufacturer’s guarantee does not give rise to any claims in the event of: 

  • use of the hansgrohe product in the course of commercial or self-employed professional activities;
  • failure to give notice of the defect and removal of the defective hansgrohe product too soon without prior assessment by or instruction from Hansgrohe (see Section III);
  • failure to comply with the instructions for use and installation manuals provided or available at www.hansgrohe.de, as well as any safety precautions;
  • improper maintenance or repair of the hansgrohe product, in particular repair or maintenance using parts other than original hansgrohe spare parts;
  • improper installation or commissioning;
  • use of the hansgrohe product not in accordance with its intended or recommended use or use that is otherwise improper or incorrect (including starting up with liquids other than pure drinking water);
  • product modifications, in particular installation, removal or replacement of individual parts or components of the hansgrohe product; or
  • hansgrohe products where the production/serial number or date of manufacture on the product has been removed, changed or made illegible.

This manufacturer’s guarantee does not cover the following:

  • product defects caused by transport, installation or external impact (shock, impact or fall);
  • product defects or damage caused by the seller, installer or third parties;
  • product defects that can be attributed to normal wear (e.g. scratches or wear marks) or intentional damage (if damage is caused by negligence, such negligence shall be treated as contributory negligence);
  • wear parts, e.g. seals and hoses;
  • consumable materials such as batteries, filters and aerators;
  • breakage of breakable components, such as glass, bulbs and mirrors;
  • minor deviations of the hansgrohe product from the target quality that do not affect the usability of the hansgrohe product;
  • incoming dirt, water jets, in particular hot water jets, damage caused by limescale deposits, ice or other environmental influences (e.g. humidity and heat), operating and handling errors, damage caused by aggressive environmental influences, chemicals, cleaning agents, excessive pressure/insufficient pressure and pipes under excessive tension or insufficient tension;
  • damage or loss caused by force majeure or natural disasters, including but not limited to floods, lightning strike, fire, frost or fluctuations in the power supply.
  • consequential damage caused by a defect; and
  • sample or exhibition products, 2nd choice products and similar.

V. Services in the event of a guarantee claim

In the event of a claim under guarantee in accordance with Sections I. to IV., Hansgrohe shall provide the manufacturer’s guarantee by: 1) repairing the affected hansgrohe product or supplying the necessary replacement parts; 2) replacing the product; or 3) refunding the purchase price to the first end customer, at its own discretion and in accordance with the following provisions.

  1. Repair
    It is normally the case that the first end customer has the defective hansgrohe product repaired by a specialist on site with the prior agreement of Hansgrohe. In this case, the manufacturer’s guarantee includes free delivery of the necessary spare parts. If Hansgrohe issues a written decision to conduct the repair itself, Hansgrohe shall bear any costs that arise for spare parts, installation and labour, as well as any expenses incurred from transport or shipping of the hansgrohe product. The first end customer must provide access to the defective hansgrohe product.
  2. Replacement
    In the event of replacement, the defective hansgrohe product shall be replaced free of charge with a new hansgrohe product of the same kind, quality and type. If the hansgrohe product in question is no longer manufactured at the time at which the notice of defect is made, Hansgrohe shall be entitled to deliver a comparable replacement product. Transport and shipping to and from Hansgrohe or the Hansgrohe sales partner and any action in connection with replacement of the hansgrohe product (including de-installation and re-installation) may only be carried out with the prior agreement of Hansgrohe. If Hansgrohe agrees to the intended measure, Hansgrohe shall bear the costs arising from the measure that is carried out. Unless otherwise agreed, the first end customer undertakes to collect the new hansgrohe product from the nearest Hansgrohe sales partner. The replaced hansgrohe product becomes the property of Hansgrohe, when it is de-installed.
  3. Refund of the purchase price
    If Hansgrohe chooses to reimburse the purchase price and confirms this in writing, the first end customer shall return the defective hansgrohe product and Hansgrohe shall reimburse the purchase price paid by the first end customer. On the purchase price being refunded, ownership of the defective hansgrohe product shall transfer to Hansgrohe.

VI. Consequences of an unjustified claim under guarantee

If the customer gives notice of a defect under guarantee, but the preconditions for a claim under this manufacturer’s guarantee are not met, the costs incurred from shipping or transporting the product shall be borne by the first end customer. The first end customer must also bear the costs, including any labour costs, incurred by Hansgrohe for any de-installation, inspection or return transport of the product.
If the first end customer, after being informed that the terms of the guarantee are not met and of the estimated cost of the repair, nonetheless wants the repair to be carried out, the first end customer must pay the costs of spare parts and labour.
If the hansgrohe product did not already have the defect in question at the time of delivery, Hansgrohe shall decide on a case-by-case basis whether the defect should be rectified as a gesture of goodwill. In such cases, the first end customer shall not have any legal right to rectification of the defect.

VII. Further rights

In addition to the rights under this voluntary manufacturer’s guarantee, the first end customer is entitled to statutory rights without restriction. 
In particular, this manufacturer’s guarantee does not affect any further statutory or contractual rights (in particular warranty rights) that the first end customer may have against the hansgrohe sales partner from whom the first end customer has purchased the hansgrohe product.
The statutory rights of the first end customer against Hansgrohe are similarly not limited or replaced by the guarantee. This applies in particular to mandatory statutory liability provisions under the German Product Liability Act or any liability in tort borne by Hansgrohe.
The rights of the first end customer shall continue to apply regardless of any claim under the guarantee and assertion of rights under the guarantee by the first end customer.

VIII. Contact

Hansgrohe Pte Ltd
69 Mohamed Sultan Road
Singapore 239015

 

Send a service request to Hansgrohe